FAQ
Frequently Asked Questions
Welcome to the Gleamoptic Help Center.
We've compiled answers to the questions customers ask most frequently about our products, orders, shipping, and after-sales support. If you can't find the information you're looking for, our customer service team is happy to assist you.
Customer Support Email: support@gleamopticyy.com
For faster service, please include your Order Number and the email address used for your purchase when contacting us.
1. Orders & Payment
How do I use a discount or promo code?
Applying a promotional code is simple:
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Add your desired sunglasses to your shopping cart.
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Proceed to the checkout page.
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Enter your promotional or discount code in the designated field.
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Click Apply to update your order total.
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Complete your purchase using your preferred payment method.
On mobile devices, you may need to tap Show Order Summary before the discount field becomes visible.
Which payment methods are accepted?
For secure online transactions, we currently accept:
- PayPal
- Visa
- Mastercard
- American Express
- Diners Club
- Apple Pay
- Google Pay
All payments are processed through encrypted payment gateways to protect your personal and financial information.
How much does shipping cost?
Our standard international shipping fee is USD $5.99.
Shipping charges may vary during promotional campaigns or due to destination-specific logistics. The final shipping cost will always be displayed before you complete payment.
2. Shipping & Delivery
Do you ship internationally?
Yes.
Gleamoptic proudly serves customers worldwide. Orders are dispatched from the most suitable fulfillment center based on inventory availability and your delivery location to help reduce shipping time.
How long will delivery take?
After your order has been processed and shipped, estimated delivery time is generally 10–20 business days, depending on your destination and local courier services.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can monitor your shipment using your preferred parcel tracking website by entering the provided tracking number.
Why hasn't my tracking information updated?
Tracking information may take 24–48 hours after shipment before appearing online.
It's also common for tracking updates to pause temporarily while your package is moving between international sorting facilities.
Why did my order arrive in separate packages?
If your purchase contains multiple items, they may be shipped separately from different warehouses to speed up delivery.
If this occurs, you'll receive separate tracking numbers for each shipment.
3. Order Changes & Cancellations
Can I change my shipping address?
Yes, but only before your order enters the fulfillment process.
Please contact us immediately at support@gleamopticyy.com with the subject line:
Urgent: Address Change
Include:
- Your Order Number
- Your purchase email address
- Your complete updated shipping address
Once an order has been shipped, we are unable to modify the delivery address.
Can I change the product, color, or quantity after placing an order?
If your order has not yet been prepared for shipment, we may be able to make changes.
Please email support@gleamopticyy.com with the subject:
Urgent: Order Modification
Include:
- Your Order Number
- Your purchase email address
- Details of the requested changes
Requests received after fulfillment begins cannot be guaranteed.
Can I cancel my order?
Orders may be canceled before they have been shipped.
If your cancellation request is received in time, we will process it accordingly. A small processing fee may apply in certain situations.
Orders that have already been dispatched cannot be canceled.
4. Product Issues & After-Sales Support
My sunglasses arrived damaged. What should I do?
We're sorry your order did not arrive in perfect condition.
Please contact support@gleamopticyy.com and provide:
- Your Order Number
- Your purchase email address
- Clear photos or videos showing the damage
- A photo of the shipping label on the package
Our support team will review your case as quickly as possible.
I believe my sunglasses have a quality issue.
If you notice a manufacturing defect or product quality concern, please email us with:
- Your Order Number
- Your purchase email address
- A detailed description of the issue
- Clear photos or a short video showing the problem
We'll investigate your request and provide an appropriate solution.
I received the wrong item or something is missing.
We sincerely apologize for the inconvenience.
Please send us:
- Your Order Number
- Your purchase email address
- Photos of the incorrect item received or details of the missing item(s)
Our team will work promptly to resolve the issue.
5. Account & Email Notifications
I didn't receive my order confirmation email.
Please first check your Spam, Junk, or Promotions folder.
If you still can't locate the confirmation, contact support@gleamopticyy.com using the email address you used during checkout, and we'll resend your order confirmation.
I haven't received my tracking number yet.
Tracking information is normally sent within 1–2 business days after your order is processed.
If you haven't received it after this period, please:
- Check your Spam or Junk folder.
- Contact support@gleamopticyy.com for assistance.
We'll be happy to provide your tracking information.
Thank you for shopping with Gleamoptic.
We appreciate your trust and are committed to providing quality sunglasses, reliable service, and a smooth shopping experience. If you have any additional questions, our customer support team is always ready to help.