Return Policy
Last Updated: July 2026
At Gleamoptic, customer satisfaction is important to us. We carefully inspect every pair of sunglasses before shipment to ensure it meets our quality standards. If your order arrives with a manufacturing defect, shipping damage, or fulfillment error, we are committed to providing an appropriate resolution.
Please read the following Return Policy before submitting a request.
1. Return Eligibility
Due to product quality control and inventory management requirements, all purchases are generally considered final.
We do not accept returns or exchanges based on personal preference, including but not limited to:
- Change of mind
- Ordering the wrong style
- Ordering the wrong color
- Ordering the wrong quantity
- No longer wanting the item
Exceptions may be made only when:
-
The product arrives damaged during shipping.
- The item has a verified manufacturing defect.
-
You receive an incorrect product due to our fulfillment error.
2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you discover any of the issues listed above, you must notify us within 7 days of the confirmed delivery date.
Please send your request to:
To help us review your case efficiently, please include:
- Your Order Number
- The email address used for your purchase
- A detailed description of the issue
- Clear photos or a short video showing the problem
- A photo of the shipping label when applicable
Our customer support team will carefully review the information provided and determine the appropriate solution.
Depending on the circumstances, we may offer:
- A replacement product
- A partial refund
- A full refund
The final resolution will be determined after reviewing your claim.
3. Refund Processing
If a refund is approved, it will be issued using the original payment method used during checkout.
Please allow approximately 7–12 business days for the refund to appear in your account after it has been processed.
Processing times may vary depending on your payment provider, bank, or credit card issuer.
4. Replacement Policy
Gleamoptic does not offer standard product exchanges.
Replacement items are provided only when a claim has been approved for:
- Manufacturing defects
- Shipping damage
- Incorrect items shipped
Replacement requests are subject to review by our customer support team.
5. Unauthorized Returns
Please do not send any products back without first contacting our customer support team and receiving return authorization.
Packages returned without prior approval may be refused or rejected.
Gleamoptic is not responsible for unauthorized return shipments, and refunds or replacements cannot be guaranteed for products returned without authorization.
Contact Us
If you have any questions regarding this Return Policy or need assistance with your order, please contact us.
Brand: Gleamoptic
Company Name: Wonderfulofc Hongkong Limited
Company Address:
Unit 803B, 8th Floor, West Bund International Building,
290-296 Un Chau Street,
Cheung Sha Wan, Hong Kong
Customer Support Email: support@gleamopticyy.com
Customer Service Phone: +1 (978) 861-5360
Our support team is committed to resolving eligible product issues as quickly as possible and ensuring a reliable shopping experience for every customer.