Optional Shipping Protection & Tipping Policy

At GleamOpticyy, we believe customers should have full control over the services included with their purchases. For this reason, Shipping Protection and Tipping are offered only as optional additions during checkout.

1. Optional Add-On Services

Shipping Protection and Tipping are entirely voluntary. Neither service is required in order to place or complete an order.

These options will only be included with your purchase when selected during checkout.

Shipping Protection
Shipping Protection is an optional service designed to provide additional coverage for eligible issues that may occur while your package is in transit, such as loss, damage, or theft, subject to the applicable terms and conditions.

Tipping
Tipping is an optional way for customers to express appreciation for the team members involved in order fulfillment and customer support. Adding a tip is never required and does not affect the processing, handling, or service level of your order.

2. Shipping Protection Coverage

Customers who choose to purchase Shipping Protection may be eligible for coverage relating to certain shipping and delivery issues.

For additional information regarding Shipping Protection, including applicable terms, coverage conditions, limitations, and exclusions, please review our policy page:

https://gleamopticyy.com/pages/shipping-protection-tipping-policy

3. Refunds for Shipping Protection and Tips

We understand that customers may occasionally select an optional service by mistake or simply change their minds after completing checkout.

If you would like to remove Shipping Protection or a Tip from your order, you may contact us to request a refund of the applicable optional charge.

Eligible Shipping Protection and Tip amounts may be refunded in full upon request, including when the order has already entered processing or has been shipped.

There is no requirement to provide a specific reason for requesting the removal and refund of these voluntary add-on charges.

Refunds under this section apply specifically to the Shipping Protection and/or Tip amount and do not automatically cancel or refund the underlying merchandise order.

4. Customer Support

If you have questions about these optional services or would like to request a refund for Shipping Protection or a Tip, please contact our customer support team.

Phone / SMS: +1 (978) 861-5360
Email: support@gleamopticyy.com

Our team will assist you with your request and work to resolve any questions regarding these optional checkout services as promptly as possible.