Shipping Policy

Last Updated: July 2026

Thank you for shopping with Gleamoptic.

We are committed to delivering your sunglasses safely and efficiently. This Shipping Policy explains how we process orders, estimate delivery times, and handle shipping-related situations. Please review the information below before placing your order.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your order.

Processing typically requires up to 3 business days, including order verification, quality inspection, packaging, and shipment preparation.

Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Rates & Delivery Time

Gleamoptic ships to customers in many countries and regions worldwide.

  • Standard International Shipping: USD $5.99

  • Estimated Delivery Time: 10–20 business days after shipment

Actual delivery times may vary depending on the destination, customs procedures, carrier operations, weather conditions, and other circumstances beyond our control.

3. Possible Shipping Delays

Although we make every effort to deliver orders on schedule, occasional delays may occur due to factors such as:

  • Customs inspections
  • Severe weather conditions
  • Peak shopping seasons
  • Carrier network congestion
  • Other unforeseen logistical events

We appreciate your patience should these situations arise.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours before becoming available on the carrier's tracking system.

You may use any compatible shipment tracking service to monitor your package using the tracking number provided.

5. Multiple Shipments

Orders containing multiple items may be shipped separately.

To improve delivery efficiency, products may be dispatched from different warehouses or fulfillment partners. If your order is divided into multiple shipments, each package will have its own tracking number.

6. Order Changes & Cancellations

If you need to update your shipping address, phone number, or order details, please contact us within 12 hours of placing your order.

Please email:

support@gleamopticyy.com

Include:

  • Your Order Number
  • The email address used for your purchase
  • Details of the requested change

Once your order has entered the fulfillment or shipping process, modifications or cancellations may no longer be possible.

7. Failed Delivery Attempts

If delivery cannot be completed, the shipping carrier may:

  • Attempt redelivery;
  • Hold the package at a local pickup location; or
  • Return the package according to its delivery procedures.

Customers are responsible for monitoring tracking updates and arranging pickup or redelivery when necessary.

Gleamoptic is not responsible for packages returned because of:

  • Incorrect or incomplete shipping addresses;
  • Failure to collect the package;
  • Refusal to accept delivery.

8. Delayed Tracking Updates

If your tracking information appears inactive, please consider the following:

  • If tracking has been updated within the past 7 days, your shipment is generally still moving through the carrier's network.
  • If there has been no tracking update for more than 7 consecutive days, please contact our customer support team so we can investigate with the shipping carrier.

9. Lost or Missing Packages

Lost During Transit

If the shipping carrier confirms that your package has been officially lost before delivery, we will arrange an appropriate resolution, which may include sending a replacement order at no additional cost.

Marked as Delivered

Once a package is marked as successfully delivered by the carrier, responsibility for the shipment transfers to the recipient.

If you cannot locate your package, we recommend checking with:

  • Household members
  • Neighbors
  • Building management
  • Your local delivery carrier

Unfortunately, Gleamoptic cannot guarantee reimbursement for packages reported missing after the carrier has confirmed successful delivery.

10. Shipping Coverage

We proudly serve customers worldwide whenever shipping services are available.

Orders are fulfilled through our network of distribution centers and trusted manufacturing partners to improve inventory availability and delivery efficiency.

If we are unable to ship to your location after an order is placed, we will contact you promptly to discuss available options, including a full refund if necessary.

11. Customs Duties & Legal Information

By placing an order with Gleamoptic, you acknowledge and agree that:

  • Delivery estimates are provided for reference only and are not guaranteed delivery dates.
  • Import duties, customs fees, VAT, or other local taxes imposed by your destination country are the responsibility of the customer unless otherwise stated.
  • Customers are responsible for providing complete and accurate shipping information during checkout.
  • Gleamoptic is not liable for delivery issues resulting from incorrect or incomplete shipping details supplied by the customer.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

Brand: Gleamoptic

Company Name: Wonderfulofc Hongkong Limited

Company Address:
Unit 803B, 8th Floor, West Bund International Building,
290-296 Un Chau Street,
Cheung Sha Wan, Hong Kong

Customer Support Email: support@gleamopticyy.com

Customer Service Phone: +1 (978) 861-5360

We appreciate your trust in Gleamoptic and are committed to providing reliable shipping, quality products, and professional customer service throughout your shopping experience.